Loading... Please wait...

Terms & Conditions

 TERMS & CONDITIONS

 Conditions of Use

 Meals in Steel NZ Ltd and its affiliates provide their services to you subject to the following conditions. If you shop at Meals in Steel NZ Ltd, you accept these conditions. Please read them carefully. In addition, when you use any current or future Meals in Steel NZ Ltd, you also will be subject to the guidelines and conditions applicable to such service or business.

 The Customer

The Customer is the party specified as the buyer at checkout.
Product supply
Please note, we offer on the Green Trading website only items that are in stock. However if items are found to be out of stock for any reason, payment made by the customer for that particular product will be retuned as soon as possible and not held for future stock to arrive.

 ELECTRONIC COMMUNICATIONS

When customers visit Meals in Steel NZ Ltd web store or send e-mails to us, customers are communicating with us electronically. You (Customer) consent to receive communications from us electronically. We will communicate with you (Customer) by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 COPYRIGHT

 All content included on this site or added in future, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Meals in Steel NZ Ltd or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Meals in Steel NZ Ltd and protected by international copyright laws. All software if used on this site is the property of Meals in Steel NZ Ltd or its software suppliers and protected by international copyright laws.

 RISK OF LOSS

 All items purchased  from Meals in Steel NZ Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

 THIS SITE IS PROVIDED BY MEALS IN STEEL NZ LTD ON AN "AS IS" AND "AS AVAILABLE" BASIS. MEALS IN STEEL NZ LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MEALS IN STEEL NZ LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GREEN TRADING LTD DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM GREEN TRADING LTD ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MEALS IN STEEL NZ LTD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 Consumer Guarantees Act 1993/Claims

Where the Customer is not a consumer as defined in Section 2 of the Consumer Guarantees Act 1993, the Act shall not apply to the supply of product or services.

The liability of the Company whether in contract or in tort for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the goods supplied is limited to replacement or repair of such goods or damages not exceeding the invoice value of such defective or non complying goods at the option of the Company. The Company shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever. The description of goods in the order is given as an aid in identification of the goods and it is not a condition of supply that the goods shall correspond precisely with the description given or that colours shall match samples exactly.

Ownership

Ownership in the goods shall remain vested in the Company until the Customer has made payment in full for all sums owing by the Customer to the Company or if payment rescinded. Until ownership passes to the Customer, the Company may repossess any or all of the goods supplied by entering the Customer’s premises where such goods are reasonably thought to be stored.

 APPLICABLE LAW

 By visiting Meals in Steel NZ Ltd, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Meals in Steel NZ Ltd or its affiliates.

 DISPUTES

 Any dispute relating in any way to your visit to Meals in Steel NZ Ltd or to products you purchase through Meals in Steel NZ Ltd shall be submitted to confidential arbitration in Auckland, New Zealand, except that, to the extent you have in any manner violated or threatened to violate Meals in Steel NZ Ltd's intellectual property rights, Meals in Steel NZ Ltd may seek injunctive or other appropriate relief in any court in New Zealand, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Return Policy  

Delivery, Returns, Prices

 Delivery

• We will do our best to fill and deliver your order as quickly and safely as possible. Most orders within Auckland city limits will be delivered within 1 to 3 working days. Most other orders within New Zealand will be delivered within 3 to 5 working days. 
• Please select suitable delivery option for your product. If you have bulk requirement please let us know and we will work out delivery for you. 

 Returns on Products Purchased from our Webstore

We believe in 100% customer satisfaction and if for some reason you are not happy with the product, you can return the product as long as it has not been used and we will refund you the amount of purchase less 15% restocking fees. Restocking fee would not be charged if there is any manufacturing fault.  You bear the shipping cost. Any returns must be in its original pack and accompanied with proof of purchase. However if the product is not faulty there is no legal obligation on us to take it back, so kindly choose your products carefully. 

For goods returned because of a manufacturers fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available.

If goods are incorrectly supplied we will arrange return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. If you have paid by credit card the refund will be credited back to your card. If you have purchased on a company account then a credit will be issued to your account.

Products purchased from any of our retailer should be returned to that particular retailer. 

Note:  All our stainless steel products are made with food grade 100% stainless steel.  However any leak proof products will come with additional silicon seal.  Without silicon seal it is not possible to make product leak proof.  We still call that product 100% stainless steel as seal has been added separately. 

Delivery Issue?  These are the steps we follow: -

  • We will not ask you (customer) to take it up with the delivery company.  You came to us so we will deal with it. 
  • We may ask you (customer) to describe and /or show us the damage by sending us photo or video.  We will also check other details, eg any damage to packaging, where the parcel was left. 
  • We will also check if the product was in acceptable condition when packed, and if it was properly packaged. 
  • We will ask Delivery Company if anything went wrong.
  • If it is valid complaint, we will offer you a replacement or refund. However we may ask you to return the damaged product back to us for our audit purpose.
  • We will make our own complaint to the delivery company.  

Any refund will be charged as per "Pay Pal " terms and condition.  If there is any bank transfer then there will not be any extra charges for refund. 

 

 Prices

All prices displayed are in New Zealand dollars and including GST.
Prices are subject to change without notice. Prices are fixed once your order is confirmed. In the rare event of a pricing error we will notify you by email or phone.
Prices include GST which we are required to automatically charge and withhold for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.
Confidentiality Assured:
All personal details if any provided to Meals in Steel NZ Ltd will remain totally confidential and no details will be disseminated to, nor shared with, any other parties.